Política de envío
Domestic Shipping:
All domestic orders are shipped via Usps, Ups or FedEx depending on weight.
Standard shipping typically takes 3-5 business days.
Expedited shipping options are available at checkout for an additional fee.
International Shipping:
We offer international shipping to select countries.
International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Shipping times for international orders vary depending on the destination.
Order Tracking:
Once your order has been shipped, you will receive a tracking number via email.
You can track your order using the provided tracking number on our website or directly on the carrier’s website.
Shipping Rates:
Shipping rates are calculated based on the weight of your order and the destination.
You can view the shipping cost at checkout before completing your purchase.
Shipping Address:
Please make sure to accurately input your shipping address during the checkout process. If you realize that you have provided the wrong address after placing your order, it is your responsibility to reach out to us before the order is shipped. Once the order has been shipped, it cannot be cancelled nor refunded.
Delivery Issues:
If you encounter any issues with the delivery of your order, please contact us at support@vsmint.com for assistance.
We will work with the carrier to resolve any delivery problems as quickly as possible.
SHIPPING, DELIVERY, AND YOUR OBLIGATIONS
Notwithstanding certain exceptions discussed below, title and risk of loss pass to you upon our transfer of the products to the carrier. You must provide an accurate, current shipping address and be able to be physically present at that address when your shipment is scheduled to be delivered. In the rare event of a lost or stolen shipment, you must fully cooperate with any investigation we, law enforcement, postal authorities, and insurance adjusters may conduct. In such event, you also agree to sign a sworn affidavit stating the circumstances surrounding the damaged/lost merchandise. (For security and privacy purposes, we (at VSMint) do not purchase insurance from the carrier, unless the order value is above $10,000). VSMint has sole discretion in determining whether to replace a lost shipment. Your waiver of any security and/or signature procedures or your failure to claim a package in a timely manner may serve as a basis for denial of coverage.
If a package is lost in transit, it is your responsibility to notify VSMint of this within seven (7) days of the last in-transit tracking scan. While VSMint will work to locate the package, we are not be liable for packages lost in transit when you did not notify us of a problem within seven (7) days of the last in-transit tracking scan. Moreover, we will not cover a loss where you do not notify us of a delivery problem within two (2) business days of a tracked delivery date -- or in any cases where you have left instructions with any carrier or delivery service to leave packages unattended for you, deliver to a different address, or deliver without following the direct signature procedure. This includes, but is not limited to, a building manager, neighbor, freight forwarder, a business mailroom, group mailbox, or a drop-off location such as Mail Boxes, etc. and The UPS Store.
If your package is being sent with a signature requirement, we understand that this process is not always being followed by the carriers. Packages may be left at or near your front door or in your mailbox, etc., without any direct communication from the delivery driver. It is therefore imperative that you are at the delivery address and ready to receive the package when the carrier arrives.
In the rare event the carrier (USPS, UPS, Fed Ex, etc.) attempts to deliver a damaged package to you, you should refuse to accept delivery of the shipment. Ask the carrier to make note of the damage and return the package to the sender. If you accept delivery of a damaged package, VSMint will not be responsible for missing contents.
Should a package be returned to us after a failed delivery (or pickup) attempt, and you are unable or unwilling to make new delivery arrangements, we reserve the right after thirty (30) days to deem this as a return and liquidate the items on the order for the original purchase price or current market value.